so, i've mentioned before that i have a wonderful set of customers. i'm lucky to be in a city that really embraces and supports local businesses, and i know many of my regulars pass a bux or two on their way to my coffee house. as we get busier, our clientele gets more varied, which means i'm beginning to see the kinds of personalities i would deal with on a consistent basis when i worked for bux.
we have a duo of women who use our coffee house as a weekly meeting ground. i guess they picked us because we are equidistant to the both of them, because they certainly don't seem to care that we have organic coffee or free wifi. in fact, every time they come in there always seems to be an issue with their drinks.
the first time they both wanted decaf lattes, but one of them forgot to tell me.
"i'm PREGNANT!" she stressed aggressively.
so, without matching her attitude, i remade her latte.
the next time they showed up the non-pregnant one asked for a vanilla latte. remembering the decaf fiasco from before, i verified her order, and asked if she wanted decaf again.
"no, HALF-caff" she half-growled.
so i made her half-caff vanilla latte and after two sips she informed me it was supposed to be sugar-free vanilla. yup - yet another modifier she failed to inform me about WHILE I VERIFIED HER FRIGGEN' ORDER!
the third time they came in mr. brat made their drinks. he didn't give me the details of that encounter, he only informed me he was now calling them "the fussies" because nothing seemed to make them happy.
cue to earlier this week. the pregnant one wanted only water, and i was somewhat surprised she didn't have a complaint about the temperature or the amount of ice i put in. her friend, however, wasn't going to let me off scott-free.
"i want my usual," she told me.
"half-caff sugar-free vanilla latte?" i verified the order. but seeing it was insanely hot that day i figured i'd ask if she wanted it hot or iced.
"oh definitely iced!" she fanned herself with hand.
so i made her iced half-caff sugar-free vanilla latte and handed it to her.
"oh, i wanted it blended," she said as she wrinkled her nose.
so, again without attitude, i remade her drink. when she saw i was making it from scratch instead of just tossing her drink in the blender she said "oh, you didn't have to totally remake it!"
um, yeah right.