well, i've been back to the barista grind for 6 months now, and i have to say i really, really love what i do.
i'm still the hard working barista who actually cares about making a quality beverage while making a customer connection.
every month my business grows and every week i have new regulars who can't get enough of our coffee. i can't tell you how gratifying it is to hear on a daily basis how much better our beverages are than those of coffee bean and starbucks. in fact, i've only ever had one complaint, and it was a really odd one, in my opinion.
one of our regular customers has a wife who is very picky about her espresso drinks. she ordered a small mocha from me, and returned the next morning to complain about it.
"do you make your mochas with coffee or espresso?" she asked.
"uh, we use espresso for our bar drinks," i informed her, puzzled by her question.
"oh, because it tastes like you used coffee." she replied.
knowing most customers will be accustomed to corporate chain drinks, i explained that my beans are not over-roasted, nor are they acidic or bitter, which might explain why she felt her beverage wasn't "strong" enough in flavor. i offered to make it again and double pull the espresso shot for her (yes, i have a traditional manual bar like every coffee house should) so it would have a fuller espresso flavor, that way she wouldn't have to pay for an extra shot of espresso.
she was willing to try a double pulled shot but made sure to tell me, "yeah, it's better but it still tastes like coffee and not espresso."
all i could do is shrug.
my espresso will NEVER taste like bux espresso, and my regulars are thankful for that. i have worked VERY closely with my roaster to create a unique blend especially for my coffee house. i will never brew coffee that tastes burnt or bitter. even when i worked for bux, i was all about quality made beverages and now i have the pleasure to ensure even my beans are of the highest quality (and organic, mind you).
but it's not JUST the coffee that keeps my regulars coming back. it's the all around experience of my place. when you love what you do, and you love interacting with customers, they love supporting you. it's as simple as that.
so, this blog is clearly going to have a change in tone. i don't have to deal with idiot bigwigs in seattle. i don't (not yet, at least) have to put up with entitled and prissy customers. and i don't have to deal with lazy baristas since we are a total mom and pop shop at the moment, which means no more rants!
i understand if having less things to bitch about means a decrease in readership, and honestly i'm ok with that. i hope those of you still following this blog will be ok with the more upbeat attitude :)