we baristas are now officially in the swing of holiday, which of course means our customers have started to behave rather poorly under the guise of 'the season'.
already we've seen an increase in rudeness, selfishness, and rage - and we know it's only going to get worse.
the first wench of christmas was an older women, smartly dressed, and with her phone glued to her ear. when she made it to the front of the line she decided her call was far too important to put on hold and ordered her drink in between a shower of "i don't believe it!", "then what did you say?" and "uh-huhs".
when the register partner tried to verify the order, the wench just waved her off and rolled her eyes, clearly upset that her conversation was being interrupted. so register partner marked the cup to the best of her understanding and handed phone wench her receipt.
well, wouldn't you know - not two seconds after i handed phone wench her drink, did she erupt with "this is NOT what i ordered!".
mind you, she was still on the phone, so when i informed her that i could remake her drink, so long as she told me what it was she wanted, she didn't hear a thing. instead she huffed and started yelling into the phone about how incompetent bux baristas are.
then she looked at her receipt and growled that she'd been charged for the wrong size.
"i can give you the difference - it's no problem," the register partner offered, but of course this fell on the deaf ear that didn't have a phone attached to it.
"this is ridiculous!" phone wench bitched into the receiver and huffed her way out of the store.
"that's what happens when you order WHILE talking on the phone!" i called out to her.
of course, she didn't hear a word.
we also saw an increase in energy with the school kids that filter in for their frappuccinos and raspberry waters. they are so excited about their upcoming two week vacation that they are bouncing off the walls, even without the aid of caffeine. not only are they boisterous and loud, but they are extremely clumsy. we've had to rebuild our holiday display twice since last friday, and we've had to mark out four ceramic mugs that were broken to bits because these kids are kinetic nightmares.
well, at least they've been more polite than the older patrons.
partner rant: are you deaf? how can you not hear that annoying 'beep-beep-beep' coming from the coffee timer? i was on my break in the back room and i STILL heard it. you are standing less than two feet away from the damn thing! it's not enough that you've apparently learned to tune it out. the whole reason it's beeping is to tell you to rebrew fresh coffee! so why the hell were you serving expired drips when i came back from break? oh, i know. because you just DON'T care.