i know, i know - brat has been MIA for awhile.
i have to be honest. the past couple weeks at bux have been rough. after dealing with another rash of newbies, an assistant manager who freaks out on an hourly basis, and the crazy after-school rushes, i've been less than enthusiastic about keeping my green apron on while i'm off the clock.
in fact, lately i've been dreading going to work at bux at all. i still love all my bux friends, and most our customers still brighten my day, but when you spend each and every shift training (or RE-training) someone how to make a latte, ring up a pastry, or even how to double bag a trash can, well, it can get tiresomely redundant.
and when our district manager comes in and micro-manages every aspect of our store operations (even down to what color marker we use for the coffee tags), it not only interrupts the natural flow of the store, but puts every barista on edge as well.
but the worse of the worst has to be mr. split personality assistant manager.
now you may recall that mr. split personality and i have some mutual friends, which immediately meant i was mr. split's bff at bux. believe it or not, mr. split is a really cool guy. yeah, he's a bit awkward socially, and sometimes he can be clingy, but for the most part people genuinely like him - except for when he's wearing his green apron.
maybe it's because mr. split personality is one of those types who can't handle stress, or maybe it's because he's the kind of guy that lets the smallest thing ruin his whole day - no matter the cause, the effect is that every single barista HATES working with him.
"how's your day been so far?" i asked a shiny newbie her second day on the job.
"well..." she started slowly, choosing her words carefully. "when i work with you, or with the other baristas, everything is cool and fun. but when i work with mr. split my shoulders touch my ears because i'm so stressed and freaked out."
"uh, yeah," i wrinkled my nose. "he has that effect on everyone."
"thank god - because i thought it was just me." she breathed a sigh of relief. "i was afraid i was so bad that i was throwing him off his game."
"unfortunately," i rolled my eyes, "that IS his game."
i was talking with super lead (formerly known as awesomely amazing barista) about mr. split and we've come to this conclusion: this job is not for him.
yes, he WANTS to be a good assistant manager.
and yes, he REALLY tries to do a good job, but the problem is that he is not equipped to handle the high volume, high workload, and high expectations of his position (although i've heard from many parties that he wasn't all that qualified to be a barista, either). and when someone, be it our manager or a barista, tries to let him know how to be more effective at his job,or points out something he didn't do to standard, he gets defensive and pissy.
now mind you - this is the guy that was angry and depressed for three days straight when he found out a girl he'd met on eharmony was thirty pounds heavier than her picture portrayed her to be. imagine what he's like when a barista has to correct his cup markings.
the flip side is that when he's not stressed, not messing up, and not making our jobs more difficult, he's very upbeat and fun (although he is often reminiscent of a tag along sibling).
i get the impression that he knows his position in our store is on the line - that all parties involved know he's not up to task. it remains to be seen if that will get him to shape up, or if he will go completely mental.
barista rant: do not blame me for your mistake. if you are stupid enough to take someone else's drink when i call it out, don't assume i'm stupid enough to believe it was my fault - no matter what excuse you make. don't tell me that i called the drink out wrong. don't tell the other customer that i mixed up the order of the drinks. don't explain to me how i set the drink in front of you, called out your name and beverage, yet handed you a drink that belonged to a totally different customer. and don't expect me to apologize, or use my sweet barista voice, when i set you straight.