it's a rare day when we DON'T hear "but the other bux does it for me!".
i really hate 'the other bux'. i hate those 'other baristas' who apparently have no use for drink standards, health department regulations, or honesty. i hate being told by a misinformed customer that i have no clue as to what i'm talking about and that i obviously need to be re-trained. and that the 'other bux' is where i should re-train at.
"i want a sugar-free caramel frappuccino." a customer placed her order yesterday.
"ok, i do have sugar-free caramel syrup, but i just want to make sure you know that the drink still has sugar since none of our frappuccino bases are sugar-free." i told her pleasantly, but fully aware that she was going to blow her top.
"NO!" she jutted her chin towards me and rolled her eyes. "i am a diabetic, so the only thing i can drink are your sugar-free frappuccinos, and that's what i WANT!"
"ma'am," i started calmly, hating that i've had to have this same conversation with countless customers before. "we offer regular frappuccinos and light frappuccinos. now, there is splenda in the light frappuccinos, but there is also some sugar. there is absolutely no way i can make a frappuccino completely sugar-free for you - and i think you really need to know that since you are diabetic. i can, however, offer you an iced sugar-free caramel latte."
"no, no, no!" she shook her head. "you DO make a sugar-free frappuccino! i know because i get them all the time!"
"ma'am - "
"look - " she interrupted me. "i go to the starbucks down the street all the time. the guy there told me that there is no sugar at all in my drink. and i KNOW he was telling the truth because i told him i'm a diabetic."
why, oh why, do customers believe a lazy barista over an informed one?
yeah, i know. it's because the lazy barista is telling them what they WANT to hear.
"well," i continued, opting to end this as quick as possible. "THIS starbucks doesn't carry sugar-free frappuccino base."
"that's ridiculous!" she wasn't going to leave without a fight. "all starbucks are supposed to carry the same items! let me talk to your manager."
"ma'am, starbucks doesn't offer a sugar-free frappuccino base, only frappuccino light base." he told her after she'd gave him every painful detail of our conversation.
"oh, ok." she pouted. "i guess i'll just have to give my business to the OTHER starbucks down the street!"
"that's fine," my manager said with a smile and a shrug. "just remember, it will still have sugar."
i swear, sometimes i love my manager.
partner rant: ok - i'm sure you thought it was hilarious at the time, but telling non-stop talking customer that the barista brat was "missing him" and "couldn't wait for him to get back from vacation" has a load of bad karma heading towards them. i know you clutched your aching sides from laughter when you heard him say, "oh brat, i missed you as well" and "so brat, you've been on my mind lately". or when he patted his stomach to show me how those last few trips to the gym have paid off. i'm glad you had your fun, but now i have to deal with non-stop talking customer thinking i have a crush on him. ugh.