although this morning was slower than most monday mornings (because of the holiday) we still had our share of jerk customers.
- apparently i resemble a six foot 200 pound guy because a customer started yelling at me when i called out his americano.
"does this have the extra shot?" he asked, but it sounded much more like an accusation.
"yes, i put the extra shot in your americano," i informed him and continued making drinks.
"there's not enough room in it!" he yelled after taking the lid off the cup. "i distinctly told you to leave enough room!"
"uh sir, i didn't take your order. i just make the drinks as they're written." i explained and tried to keep an even tone.
"well, you better redo it because i distinctly told you to leave room!" he repeated.
"sir, i didn't take your order," i was getting pissy. "the GUY on register took your order - not me." i reminded him.
"whatever, just quit wasting time and remake my drink." he snapped.
it's been a long time since i've lost my cool at bux and today this guy pushed all the right buttons.
"i'm soooo sorry," i feigned sincerity. "you're right, i've just been wasting time making drinks for people who have the ability to order correctly. how thoughtless of me to keep you waiting!"
after i remade his drink i said, "here's your americano. i made sure to leave enough room because you DISTINCTLY told me to do so. thank you so much for your patience!"
i'm sure acting manager will get a phone call complaining about my attitude tomorrow but i really don't care.
- i had three frappuccinos in a row: one caramel frappuccino, one coffee frappuccino and one mocha frappuccino all with no whipped cream. as i placed the caramel frappuccino on the bar a woman sighed and said, "you guys always mess my drink up!"
"excuse me?" i asked not understanding why she was complaining.
"forget it. it's nothing. i don't mind drinking it like this." she unwrapped the straw and stuck it in the caramel frappuccino.
"did you order the caramel frappuccino? i have two others over here as well." i informed her.
"this is mine. it's just made wrong as usual - but whatever. i'm used to it." she said as she walked away with the drink.
after a few minutes i noticed a girl waiting for her drink and a coffee frappuccino left untouched on the bar.
"did you order the coffee frappuccino?" i asked her pointing to the lonely drink waiting for its owner.
"no, i ordered a caramel one." she informed me.
lovely. the bitching customer took the wrong drink. she's probably taken the wrong drink every time she's been in our bux.
- an older woman insisted we give her a grande espresso. the problem? there's no such thing! no matter how we tried to explain it to her, she could not get it through her head that espresso is sold in shots - not in sizes. she said she understood what espresso shots were and she wanted a grande one. finally we gave up and made her a grande americano instead. i'm sure we'll go through the very same thing next time she comes in.
partner rant: why are you so opposed to keeping a clean bar? why do you feel a dirty steam wand is superior to a clean one? and why do you find it offensive if i rinse out the milk pitchers? you may like your lattes made with resteamed milk and old shots but i guarantee our customers don't! quit being lazy and start making drinks to standard - including keeping your bar clean!