i've had customers get mad at me for a variety of reasons. whether it's because we are out of product, because we take too long making drinks or because we pronounce words differently, customers have NO problem giving us an earfull when they are displeased. my many hours at bux have well conditioned me for the barrage of insults and offences hurled my way. tonight, however, i was not prepared to have my intelligence, compassion and humanity questioned by disgruntled customers.
"what did barista brat do to upset these customers so?" you might ask yourselves.
"did she finally snap and tell someone where they could put their stirrer stick?" you might wonder.
if a fellow partner of mine was called "uncultured, unkind and cruel-hearted" by a customer, i too would be curious as to what they might have done to merit such harsh words. believe it or not, i was called all those things because i have never *gasp!* read 'the velveteen rabbit'.
in case you haven't been in for a frappuccino lately, bux is now selling the audiobook of 'the velveteen rabbit'. i'm guessing this book is a classic of sorts because many middle-aged women immediately regress decades when they see the compact version of their childhood favorite.
"this was the best book when i was little!" they squeal in sentimental voices.
"my grammie would read this to me every night!" they recall with misty eyes.
then (and possibly because they feel a little silly reminiscing while ordering their latte) they'll ask me if i've already bought a copy of the audiobook for myself. when i inform them that a) i haven't b) i won't and c) i've never read the book, their dreamy eyes harden into cold stares.
"where did you spend your childhood?" a customer barked at me. "in a barnyard with the farm animals?"
"i can't believe you're not embarrassed to admit you've never read it!" another customer cried out.
when finding out i had no plans to read (or listen to) the book, a woman in glasses and a headscarf glared at me and asked, "have you no soul? what are you - a cold blooded reptile?"
i think i will start lying and just nodding my head "yes" when i'm asked if i've read the book. goodness knows telling the truth didn't help my tips at all tonight.
partner rant: why is it i have to grind decaf coffee on every closing shift? why can't you openers do your duty and grind enough coffee to get me through the night? don't you realize i have enough to do on my shift? not only am i making drinks, i have to break down and clean the entire store for your shift the next day. i have to make sure you have enough prep to carry you through the afternoon. so why the hell can't you grind enough coffee for me? quit being lazy and complete your morning tasks!