we have a customer who comes in every morning and orders a venti drip and a venti decaf drip. he is very particular - always insisting we brew a fresh batch of coffee just for him.
"how long has it been sitting?" he'll ask as soon as he walks up to the register. "half an hour!" he'll exclaim even though he knows bux policy is to rebrew every hour. "that's too old. it always tastes funny once it's been sitting longer than twenty minutes."
we go through this EVERY morning. i guess the guy is retired because he has no problem sitting around for however long it takes for a fresh batch of coffee.
the other day he was upset because the regular coffee was fresh but the decaf coffee was forty minutes old.
"can't you just rebrew it now?" he asked. "you're going to have to brew it again in twenty minutes anyway!" he whined. "it tastes awful once it's been sitting there too long," he said as if he'd never told us that priceless bit of information before.
"can you really tell the difference between coffee that has been there for twenty minutes verses coffee that has been there for forty minutes?" i asked him, not believing for a second that his taste buds were that discerning.
"of course!" he threw his hands up. "coffee tastes sour and burnt after it's been sitting around. i don't want funny tasting decaf!"
my assistant manager decided she'd brew fresh decaf just for him. seeing that he'd already nearly finished the regular coffee we'd poured for him, she asked who the decaf was for.
"oh, it's for me," he answered her.
"wow, you drink the decaf right after you drink the regular coffee?" she was shocked someone would consume forty ounces of coffee in one sitting.
"no!" he rolled his eyes as if she'd asked the stupidest question in the world. "i don't drink it NOW! i save it for the evening. after dinner the last think i want to do is leave the house so i buy my decaf in the morning."
uh, are you kidding me? this is the guy that complains about coffee sitting around for twenty minutes and he doesn't even consume it until twelve hours later! how in the world does he wrap his head around that logic? i swear - next time i'm tempted to give him REALLY old coffee just to prove the point that he can't tell the difference, especially since it will be stone cold by the time he drinks it (ew, just realized he probably nukes it in the microwave every night).
customer rant: please stock your bathroom. it's obvious you haven't checked it in hours so please don't blame desperate customers when they use paper towels to wipe their backsides because there was no toilet paper. keeping on top of the bathroom will help reduce the amount of clogged toilets - i promise.