one of the hardest types of customer to deal with is the "know it all" customer. the type that has a fixed idea in their head about bux products and refuses to change this idea, even if a barista, manager, or nutritional information pamphlet tells them different.
my fellow barista brat at a different bux told me the story of one such know-it-all customer while she was making a double chocolate chip frappuccino:
know-it-all customer: "stop! don't put any chocolate on top! my daughter's allergic to chocolate!"
fellow barista brat: "oh, this must not be your drink because this is a double chocolate chip frappuccino."
k-i-a customer: "no, that's mine! just don't put any chocolate on top because my daughter is allergic and i don't want to spend the night in the emergency room."
fbb: "uh, you do know that there is chocolate all throughout this drink, don't you?"
k-i-a customer: "the chocolate inside the drink is fine because it's soy-based. she just can't have the stuff on top."
fbb: "ma'am, there's no such thing as soy-based chocolate here. in fact, there's no soy in this drink at all!"
k-i-a customer: "yes there is! i looked it up online! the soy-based chocolate is fine, ok? just don't use the real chocolate on top."
fbb: "i'm trying to tell you that the stuff on top is the exact same stuff we put INSIDE the drink. if you're daughter is allergic to chocolate then she shouldn't be drinking this. period."
k-i-a customer: "it's fine, i'm telling you! i looked it up online and soy-based mocha will not affect my daughter. just put whipped cream on top and leave the real chocolate off!"
fbb: "fine. whatever you want."
i hope know-it-all customer goes back online and finds this post! imagine putting your kid's health at risk because you think you have all the answers.
partner rant: it's bad enough that you leave the backroom littered with your half-finished drinks, but knocking three of them off the desk and neglecting to mop up the mess is extremely rude. even if you were in a hurry to leave the least you could've done was inform us about the spill. sometimes partners can be just as bad as customers!