there must have been something in the air today because i had the most harmonious shift in weeks!
every customer was polite, there were no drink mess-ups and even bitter old dude had a smile on his face.
keeping with the good mood i chatted merrily with my customers and noticed the tip jar was filling quickly with bills. bitter old dude and i bantered good-naturedly and one of our regular customers bought us lunch. it was truly a great day. not even the tour bus that pulled up outside of bux could set me off.
i was, however, a little nervous when the group of thirty came pouring into the store. there was only bitter old dude and myself and i was nervous that he would loose his cool, or that the group would have insanely annoying drinks. much to my surprise the group was well organized and very low maintenance. the group even paid for the drinks of two customers that came in after them so that they wouldn't have to wait for all thirty drinks to be made before they could order. it was the most painless rush i've ever had and i was impressed by bitter old dude - he never got pissy and he never fell behind when making the drinks.
when the tour leader paid for all the drinks he asked if there was a way to put a tip on his credit card.
"no there isn't, but thank you for thinking of us!" i told him.
"well, can you give me change for this?" he handed me a twenty dollar bill.
i handed him back a ten, a five and five ones, fully expecting him to toss in about three bucks. instead i was pleasantly surprised to see him toss in the ten dollar bill instead.
"thanks so much, guys. most baristas totally lose it and give us attitude when we come in but the two of you have been great!" he smiled.
"thank YOU!" i smiled back, happy that he had a positive experience in my bux.
the rest of my shift was just as smooth and i even gave bitter old dude a MUG (Moves of Uncommon Greatness) award for how great he handled bar. here's hoping the rest of my week is just as pleasant.
partner rant: it sucks when you understaff us. truly - it does. sure, today we handled it but really you're playing a dangerous game. i know the district manager is cracking the labor whip, but don't overwork your partners just to look good, ok?