every bux has a different personality. that's why loyal customers don't mind driving past three or four other buxs on their way to their favorite one. i personally like the fact that each store attracts a different type of loyal clientele but that doesn't mean a barista can skimp on their everyday duties.
this morning i stopped by a bux that i used to frequent often. there are only a handful of baristas that i know there now (turnover is very high at this bux) but even though i didn't recognize the faces i still expected a certain level of service. when i walked up to the register i wasn't greeted with a "how are you today?" or a "what can i get started for you?" or even a simple "hi there". instead the register partner adjusted her ponytail and said "your drink".
it wasn't even a question. her tone of voice was monotonous and flat and it was evident that her hair took precedence over my drink order.
"hi," i smiled hoping she would become more welcoming when she saw how polite i was. "may i have an iced grande americano?"
"anything else?" she asked as she grabbed a hot cup and started to mark it.
"i'm sorry, i wanted that iced," i informed her as she put the hot cup on the bar to be made.
"yeah - i heard you," she spat before growling, "anything else?"
before i could answer the barista making drinks asked the register partner, "tony's here? i didn't see him walk in."
"i saw him parking so i marked his cup already." she said to the barista before giving me the total.
"may i also have a grande drip with room?" i asked when i had her attention again.
"ugh!" she exhaled loudly, as if i had totally ruined her day by asking for a simple cup of coffee.
before i could give her my partner numbers for my discount, tony walked in and she immediately started chatting with him as she thrusted her hand in my direction so i could place my money in her palm.
by this point i was really ticked off. "i have partner numbers," i interrupted their conversation so i could get my discount.
"hang on, tony." she smiled sweetly at him before frowning at me and demanding, "your numbers".
i gave her my numbers and she was so quick to give me my change that she missed my hand completely and dropped the bills and coins on the counter.
did i get an "i'm sorry" or "oops!"? of course not. she just continued her conversation with tony while i gathered my money.
after waiting five minutes for my americano that never materialized i asked the barista about my drink.
"i never got a cup for that," he said before walking away from the bar and into the backroom.
the register partner was still talking with tony and i didn't feel the slightest bit guilty for being bitchy when i interrupted with a "you never marked my cup, did you?"
"excuse me?" she was giving me attitude.
"iced. grande. americano." i said slowly and clearly.
seeing the barista had left his post she had no choice but to end her conversation with tony so she could make my drink. after carelessly putting the lid on top she pushed my drink to the edge of the counter with so much force that the americano fell over and spilled - liquid running off the countertop and onto the floor.
"you know what?" i was so pissed. "just give me my money back. i don't want the americano and i'm returning the drip."
she gave me a look that could kill before calling out the barista to clean up the mess.
after she gave me my money back i asked her, "does gina still come in at six on mondays?"
the register partner's face went white when she realized i knew her manager. that look alone was worth the price of admission.
customer rant: your pastry case is disgusting. i know it gets busy and there isn't always time to wipe the crumbs clear but three empty trays, smeared icing on the glass and fingerprints all over is not an appetizing way to start the morning. please - take two minutes to tidy up. your customers will thank you.