this story comes courtesy of my local bux:
a customer came in and asked for an iced green tea. at bux the tea is brewed double strength so we add water and ice to it. we also ask customers if they would like their tea sweetened or unsweetened. this customer was very precise in how she ordered her tea: no sweetener, no water, easy ice.
that meant she was getting double strength tea and not very many ice cubes. simple, right? pretty self-explanatory.
however, customer became angry when taking her first sip of green tea the way she ordered it.
"this tastes awful! it's too strong! it's not supposed to taste like this!" she yelled at the baristas.
the baristas at my local bux tried to explain that it would taste different if ordered the regular way, but she wasn't having any of it.
"i'm not paying for this! this tastes terrible!"
so the baristas offered to brew a special cup of iced tea just for her. the only problem was it would take four minutes for the tea to steep.
"what! you're going to make me wait even longer! this store sucks! i can't believe you don't know how to make iced tea!"
so the baristas had no choice but to refund her money.
when the ex-customer left the store (still bitching, by the way) she wanted to demonstrate just how upset she was about the iced tea - so she kicked the large glass door on her way out: shattering it.
yes, this customer threw a tantrum and broke the glass door at bux. luckily it's a safety glass door, so although the glass was damaged beyond repair, it didn't come crashing down in shards. if it had i'm sure the bitch customer would have sued!
partner rant: i always set you up for success on your shifts, so why the hell don't you do it for me? nothing is prepped or cleaned which means my shift will be even harder because i'm doing the work you didn't do. and then you have the nerve to tell me it was a slow day and you were bored. bored!?! don't you know the barista motto? "if there's time to lean, there's time to clean!" learn it, love it, live it.