at bux, we rebrew coffee every hour. i'm not sure often coffee bean, western bagel or peet's rebrews, but we do it every hour. of course, in the morning we rebrew many times within the hour.
so when an older guy came in today and asked us how old are coffee was, i honestly told him that it had been brewed twenty minutes earlier.
"so it's going to be bitter!" he exclaimed.
"well, no. it's our house blend which is actually quite smooth." i informed him.
"miss, when coffee gets old it gets bitter. you should know that since you work here!"
"i can let you sample it if you'd like, SIR."
"can you dump out that batch and start a new one?" he asked.
"no, that would be wasting coffee. i can do a french press for you if you want a fresher batch."
"i'm not gonna drink old coffee!" he said using big head movements to emphasize his remark.
"sir, it's not old. and a french press is as fresh as you can get."
"the other starbucks rebrews their coffee every fifteen minutes!"
"i don't believe that, but if you do you can certainly get your coffee there," is what i really wanted to say to him, but instead i just informed him that all bux rebrew every hour.
he ended up leaving and bitching the whole way out, only to come back in ten minutes and order a cup of coffee. didn't the foolio realize his coffee was now ten minutes older?
i really, really hate when customers think they know my job better than i do. i hate when they spew some major BS, thinking it's fact and feeling as if they've schooled me. and i especially hate it when they pull the whole "i'm a shareholder!" card, as if every single one of my partners isn't one! hello! that's why we're called "partners"!
customer rant: you're bux needs serious help! you have three people working the drive thru and one person for the cafe. that means she not only has to ring up customers but she has to make the drinks as well. sure, that's fine and good if there's only one person in line, but today there were three people ahead of me. learn your deployment! take care of your cafe customers!