even though bux strives for consistency, it's well known that every bux is different. they each have their own personality and clientele. that being said, there comes a time for this barista brat to put her foot down.
i have a customer that likes her lattes made from soy and nonfat milk. she likes both milks steamed together instead of in two separate containers. no problem. she tips us well. there is another who absolutely hates his iced coffees shaken. so we don't shake them. again not a problem. and of course, we have mrs. double-short-nonfat-freepour-nowhip-onepumpmocha. yeah, she's kind of a pain, but easily handled.
these are our regulars and we know them well. other bux's have regulars too. sometimes they make it to our store. and almost always they order some crazy off the menu concoction. but occasionally they will expect us to do something totally 'illegal' as far as bux standards go. like asking us to make them a personal caramel macchiatto for the price of a refill plus add shot. or (my personal fave) "um, i totally want a frappuccino but i don't do dairy. can you make it soy? you know, just put the soy milk in the blender with all the other stuff and mix it up for me?" or a "i want a totally carb free frappuccino. will you blend it with whipping cream instead of the usual stuff?" when informed that we indeed cannot do these things for them, they always shoot back with a "well the other store does it for me all the time!"
yeah, i swear i hear this at least once a day. of course my first duty is to inform them that no bux should be doing these things. always they persist in telling me that their bux does it all the time.
"then go to your bux. we won't do it here." is my ending remark and they not-so-happily order a frappuccino with *gasp* regular dairy mix.
seriously, if you somehow get your super personalized cup of stupidity from some barista that should know better, then keep going back to that barista. don't expect me to humor you because you hate to order off the menu. it won't happen.
partner rant: why are you such a jerk now? you used to be a barista buddy and all the store loved you. but now you've turned into a barista bastard for no reason and the whole store hates working with you. what blows my mind is that you obviously make an effort at being a first-rate jerk. now you complain that you're encountering all the same problems you had at the other bux. you know, the problems that forced you to transfer to our bux in the first place. umm, dude - think about it: totally different district, totally different store, totally different partners, totally different customers. it's pretty obvious to the rest of the world that the problem lies with you.
4 comments:
b - i love that you leave comments. it makes my blog happy.
we had a customer who would order a venti steamed soy milk with one tea bag and expect to pay just for a tea plus add soy, not for a soy milk plus tea bag. he claimed all the other bux charged him the cheaper price, but that was a total lie. he was a bux hopper, running his game 'til he got caught and had to go to another bux to try it again.
I'm loving this Behind-The-Bux blog.
I frequent the bux across the street and now I look at them funny.
...I think they know I read this blog...
haha robb - have they quit hiding your short cups? you should go to the bux in paris. iced short cups! i was so excited i almost brought one home with me.
b- last summer there were actually four bux open in paris.
i went to the one near opera (the first one that was opened) and i loved it. so nice, and very comfy. the one in st. germain is more of a come in - order - leave kind of place. there is one at la defense, and another one but i don't remember exactly where.
the two i visited weren't incorporated into any pieces of history, and actually were bustling with people. it's the only place in paris you can drink coffee that is non-smoking.
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